Introduction

This application is intended to assist field technicians of Gilbarco Inc. and any third party contractor, Authorized Service Contractor (ASC), who is approved to operate on Gilbarco Inc. equipment. A previously existing account can be used to login. The application is currently intended for use within the United States.

Getting Started

Once you log into the app, you will be brought to this screen. Clink on the Troubleshooting Error Codes icon to start.

Filtering Errors

After clicking on the Troubleshooting Error Codes icon, this is what you will see.

By clicking on one or more of the devices listed, you can select which device errors you want to see in the list.

Searching

You can use the search bar to search for a key word.

You can filter the search list by devices once again by clicking on the device(s).

Feedback

Clicking on any of the errors will take you to a description page similar to the one shown below. Here, you will find the instructions you need to perform in order to resolve the specific issue.

After troubleshooting, you can scroll to the end of instructions page to find the place to give feedback. Answering “Did this solve your issue?” with Yes will display a thank you pop-up. When answering no, you’ll receive a pop-up containing a textbox asking for more details, as shown below:

Sending Pictures to Improve the App

Help us make the app better! You can send a picture of the error that has appeared on the UPM screen by clicking on SEND US PICTURE OF THE ERROR.